Join our team as an Implementation Specialist, where you'll play a crucial role in onboarding new clients and ensuring they gain the maximum benefit from our solutions. Your expertise will guide clients through the process, providing exceptional service and support.

Responsibilities

• Deliver outstanding customer service throughout the onboarding journey.
• Consult with clients to identify their needs and configure software solutions accordingly.
• Collaborate with internal teams for seamless technical integrations.
• Manage and track implementation projects, providing updates to all stakeholders.
• Conduct training sessions to empower clients in using our platform effectively.
• Propose innovative ideas to enhance operational efficiency and client satisfaction.

Skills

• Over three years of experience in implementation, customer success, or support roles.
• Exceptional attention to detail and ability to manage multiple projects efficiently.
• Excellent communication skills for coaching and training clients effectively.
• Proficient in presenting to diverse audiences, including senior executives.

Preferred Skills

• Familiarity with accounting and finance systems like NetSuite, Sage, or QuickBooks.
• Quick learner with the ability to adapt to new technologies and processes.
• A proactive growth mindset focused on continuous improvement and innovation.

At Horizontal, we are committed to fostering an inclusive environment where diverse perspectives are valued and encouraged. We welcome applicants from all backgrounds to contribute to our mission.