Join our team as a Junior IT Analyst and play a crucial role in supporting and enhancing IT infrastructure. This position offers a dynamic environment for tech enthusiasts eager to make an impact.

Responsibilities

• Provide comprehensive support for desktops, laptops, and servers to ensure optimal performance.
• Troubleshoot and resolve network issues, including those involving VoIP phones and other network devices.
• Manage IT service management tickets, ensuring timely resolution in line with service level agreements.
• Collaborate with non-IT staff to address technical needs directly on the production floor.
• Maintain and update IT infrastructure, including software installations and system patches.
• Participate in training sessions to stay updated with corporate IT policies.

Skills

• High school diploma or equivalent with significant IT experience.
• Strong expertise in supporting PCs, servers, and network infrastructure.
• Excellent problem-solving skills and the ability to work independently.
• Effective communication skills for interacting with various stakeholders.

Preferred Skills

• Experience with Microsoft Windows Server OS and Office 365.
• Familiarity with Ethernet, wireless, LAN/WAN technologies, and firewalls.
• Knowledge of IT service management tools and ticketing systems.
• Adaptability to fast-paced environments and changing priorities.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and experiences to join our team.