We are seeking a dynamic Business Analyst to join our team, focusing on delivering innovative CRM solutions. This role offers a unique opportunity to leverage your Salesforce expertise while collaborating with various business units to drive strategic initiatives.

Responsibilities

• Manage and customize Salesforce.com to meet business needs and enhance system functionality.
• Analyze business requirements and translate them into technical specifications for effective CRM solutions.
• Lead initiatives to develop and maintain Business Intelligence tools and dashboards for strategic decision-making.
• Document standard operating procedures and process flows for organizational reference.
• Collaborate with stakeholders to identify CRM best practices and industry trends.
• Facilitate knowledge transfer between business leaders and staff to ensure effective implementation of solutions.
• Assist in user acceptance testing and validate that outcomes align with business objectives.

Skills

• Extensive experience with Salesforce.com administration, configuration, and implementation.
• Strong analytical and problem-solving skills, with a proficiency in statistical analysis and modeling.
• Ability to effectively communicate and influence at all levels of the organization.
• Self-sufficiency in processing and interpreting complex information.

Preferred Skills

• Experience in managing CRM projects and enhancements aligned with business strategies.
• Proficiency in creating scorecards and dashboards to track performance metrics.
• Familiarity with integration processes involving external systems.

We are committed to fostering a diverse, equitable, and inclusive workplace where every individual feels valued and empowered to contribute their unique perspectives.