Desktop Technician
Back to job search

New York, NY

|

Onsite

|

Contract

|Job ID 71663|Posted Sep 11, 2025
JOB DESCRIPTION

Join our dynamic team as a Desktop Support Engineer where you'll play a pivotal role in ensuring seamless IT support for our internal customers. This position offers a unique opportunity to deliver exceptional customer service and technical expertise in a fast-paced environment.

Responsibilities

  • Deliver top-notch IT support and incident management to internal clients, ensuring high satisfaction levels.
  • Set up and configure machines for new hires and manage hardware deployments efficiently.
  • Conduct workstation replacements and ensure timely repair and management of IT equipment.
  • Maintain accurate documentation and track ticket-related workloads promptly.
  • Engage with internal customers to provide frequent updates on outstanding issues and ongoing work.
  • Build strong relationships with various teams and service providers to enhance support delivery.

Skills

  • Proven experience in IT support at a corporate level, focusing on customer success and satisfaction.
  • Strong understanding of service desk operations and customer support environments.
  • Ability to thrive in a fast-changing environment with a proactive and solution-oriented mindset.
  • Exceptional communication skills, capable of conveying complex ideas clearly to diverse audiences.
  • Proficient in MS Windows 10, OSX, iOS, MS O365, and mobile device management.

Preferred Skills

  • Experience with remote desktop tools, automation, scripting, and platforms like Service Now and JamF.
  • Familiarity with collaboration tools such as Zoom, MS Teams, and Slack.

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued and empowered to succeed.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.