Join a dynamic team as a Service Management Analyst IT, where you'll play a pivotal role in enhancing service management processes and collaborating with IT service owners. Your contributions will drive improvements and maintain high service standards.

Responsibilities

• Create and present insightful service management reports and presentations.
• Maintain and update the service catalog, ensuring compliance with established processes.
• Manage service breaches, coordinating communication and follow-up for effective mitigation.
• Participate in service review meetings, identifying trends and inconsistencies to propose solutions.
• Perform other duties as assigned to support service management initiatives.

Skills

• Bachelor's degree in a relevant field.
• 0-2 years of experience in a related role.
• Experience with sharepoint (building sites, transferring files, etc.)
• Strong analytical skills to identify trends and propose solutions.
• Excellent communication skills for liaising between IT and leadership.
• Detail-oriented with a focus on maintaining service standards.

Preferred Skills

• Experience in service management or IT operations.
• Proficiency in developing reports and presentations.
• Ability to adapt to changing priorities and work collaboratively.

At Horizontal, we are committed to fostering an inclusive environment that celebrates diversity, equity, and inclusion. We believe that diverse perspectives enrich our work and drive innovation.