We are seeking a dedicated Capability Manager to join our dynamic team, focusing on enhancing member and provider communications across various channels. This role offers an exciting opportunity to lead projects in a fast-paced environment, making a significant impact on our communication strategies.

Responsibilities

• Manage and optimize omnichannel communications for both member and provider audiences.
• Oversee daily monitoring and resolution of issues across all communication channels.
• Coordinate the deployment of client-driven and regulatory communication updates.
• Collaborate with internal teams to ensure compliance with required standards and regulations.
• Engage with technology teams to support enhancements to communication capabilities.
• Maintain relationships with multiple vendors to ensure quality and compliance.

Skills

• 5+ years of experience in omnichannel communication operations or related project management.
• 3+ years of experience in healthcare, PBM, or regulated industries.
• Strong ability to manage multiple projects in a dynamic environment.
• Proficient in Microsoft Excel, PowerPoint, Word, Outlook, and Teams.

Preferred Skills

• Experience with Adobe Acrobat Pro and InDesign.
• Familiarity with healthcare regulations and compliance standards.
• Ability to conduct cost-benefit analyses and business cases.
• Excellent presentation, time management, and organizational skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.