Technical Program Manager
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Minneapolis, Minnesota

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Remote

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Contract

|Job ID 71629|Posted Sep 10, 2025
JOB DESCRIPTION

We are seeking a dynamic Technical Program Manager to lead a transformative project aimed at modernizing service operations with cutting-edge communication solutions. This remote role is perfect for a strategic thinker with a passion for enhancing performance and streamlining processes.

Responsibilities

  • Lead the strategic assessment and redesign of service operating models to boost efficiency and performance.
  • Manage the transformation project lifecycle, ensuring effective change enablement and vendor onboarding.
  • Collaborate with stakeholders to gather and prioritize business and operational requirements.
  • Prepare detailed implementation schedules and drive successful modernization initiatives.
  • Guide cross-functional teams through transformation processes with hands-on management and support.

Skills

  • Proven experience in managing service transformation projects or contact center modernization initiatives.
  • Strong analytical skills to assess complex service environments and drive strategic improvements.
  • Expertise in project management, including planning, execution, and monitoring of complex projects.
  • Excellent communication skills for effective collaboration with technical and non-technical stakeholders.
  • Leadership skills with experience in guiding teams through transformation initiatives.

Preferred Skills

  • Experience with project management tools and vendor management practices.
  • Familiarity with modern cloud-based contact center technologies like CCaaS/UCaaS.
  • Adaptability to manage multiple tasks within a dynamic work environment.
  • Proficiency in process mapping and requirements gathering techniques.

Horizontal is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.