We are seeking a dedicated and skilled Senior Desktop/Tech Support professional to join our team. This role focuses on providing exceptional support to staff and sales associates in a local network environment while collaborating with various teams to enhance technology services.

Responsibilities

• Deliver hands-on support by troubleshooting hardware and software issues for desktop and laptop computers, as well as mobile devices.
• Configure workstations for new users and upgrade existing equipment and software.
• Set up and maintain network and telecommunication systems, addressing LAN, server, and connectivity challenges.
• Utilize ticketing and hardware asset management systems effectively.
• Collaborate with team members on local and national projects, contributing to meetings and technology initiatives.
• Perform data migrations, restorations, and remote troubleshooting as necessary.

Skills

• Strong customer service skills, both verbal and written.
• Proficiency in troubleshooting Windows and Mac systems.
• Experience with mobile device support and basic network troubleshooting.
• Familiarity with Microsoft 365 and ticketing systems like ServiceNow and Ivanti.
• Ability to conduct Root Cause Analysis and maintain a professional presence.

Preferred Skills

• Experience working in a large organizational environment.
• Strong time management and organizational skills to handle multiple priorities.
• A growth mindset and the ability to adapt to changing situations.
• Physical capability to lift up to 50 lbs. unaided.

We are committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered to contribute their unique perspectives and experiences.