Join our dynamic team as a Jr. IT Technical Writer, where you'll play a pivotal role in enhancing our IT asset management processes. This remote position offers the flexibility to work from anywhere, with a preference for candidates near Austin or Minneapolis.

Responsibilities

• Analyze, design, and document IT asset management processes to ensure efficiency and compliance.
• Collaborate with cross-functional teams to identify process gaps and recommend improvements.
• Create and maintain detailed process maps using BPM tools to visualize workflows.
• Develop standard operating procedures and process documentation aligned with industry standards.
• Work closely with IT, procurement, finance, and compliance teams to gather requirements and validate processes.
• Ensure all processes align with internal policies and regulatory requirements.
• Support system integration efforts by aligning process maps with system workflows.

Skills

• Bachelor’s degree in information systems or a related field.
• 5+ years of experience in IT Asset Management or Business Process Analysis.
• Proficiency in business process mapping tools like Visio or Lucidchart.
• Strong understanding of ITAM frameworks such as ITIL or ISO 19770.
• Excellent analytical and communication skills.

Preferred Skills

• Experience with ITSM/ITAM platforms like ServiceNow or Flexera.
• Knowledge of Lean, Six Sigma, or similar methodologies for continuous improvement.
• Strong stakeholder engagement skills.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe diversity drives innovation and are dedicated to creating an environment where everyone can thrive.