Project Coordinator
Nashville, TN
|Onsite
|Contract
|Job ID 71471|Posted Aug 25, 2025JOB DESCRIPTION
A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions.
The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
• Provide members with a personalized creative experience
• Work intimately with members and coordinate the entire lifecycle of their projects
• Provide stellar customer satisfaction at all times
• Partnering with Publishing teams to ensure that members enrolled in the proper service package
• Working internally with other departments to ensure that a quality product is delivered in a timely manner
• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
• Meeting all performance and quality metrics
• Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
KPI:
The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
• Provide members with a personalized creative experience
• Work intimately with members and coordinate the entire lifecycle of their projects
• Provide stellar customer satisfaction at all times
• Partnering with Publishing teams to ensure that members enrolled in the proper service package
• Working internally with other departments to ensure that a quality product is delivered in a timely manner
• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
• Meeting all performance and quality metrics
• Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
- Associates Degree
- 1+ years customer service experience
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Ability to work weekends and overtime as required
- Authorized to work in the US without sponsorship
- Bachelor's degree preferred
- Past industry preference – Data Management (ex. line by line account of projects that come in)
- Aptitude to quickly learn new systems and software
- Ability to multi-task & prioritize, with strong organizational and follow-up skills
- Excellent oral and written communication skills
- Bachelors Degree highly preferred for conversion
- Being able to getting resources turned on to different projects by need
- Help with pushing scenario plans to reporting
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer.
We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.
All applicants applying must be legally authorized to work in the country of employment.