UI/UX Designer
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Englewood, Colorado

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Onsite

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Contract

|Job ID 71428|Posted Aug 21, 2025
JOB DESCRIPTION

Join our dynamic IT team as a Senior UX/UI Designer/Developer, where you'll create innovative solutions to enhance customer and agent experiences in call center operations using AWS Connect.

Responsibilities

  • Lead the design of intuitive user interfaces for customer-facing tools, ensuring seamless experiences across all touchpoints.
  • Develop wireframes and prototypes to effectively communicate design ideas to stakeholders and development teams.
  • Collaborate with product and customer service teams to translate business requirements into user-friendly interfaces.
  • Design and develop AWS Connect contact flows and integrations to enhance customer service tools.
  • Utilize AWS services to implement automation and AI-powered self-service options.
  • Mentor junior designers and developers, promoting best practices in design and development processes.
  • Conduct usability testing and user research to validate design decisions and gather insights for improvement.
  • Monitor performance analytics to optimize AWS Connect features and integrations.

Skills

  • Proven expertise in UX/UI design principles and best practices.
  • Strong proficiency in front-end development using HTML, CSS, and JavaScript.
  • In-depth knowledge of AWS Connect and related integrations.
  • Excellent communication skills for cross-functional collaboration.
  • Ability to leverage data and customer feedback for informed design decisions.

Preferred Skills

  • Experience with AI-driven customer service tools like chatbots and virtual assistants.
  • Familiarity with Agile development methodologies and project management tools such as Jira and Trello.
  • Possession of AWS Certifications, such as AWS Certified Solutions Architect or AWS Certified Developer.
  • Understanding of customer behavior analytics and service optimization.
 

At Horizontal, we are committed to fostering an inclusive environment that embraces diversity, equity, and inclusion as fundamental principles in our workplace.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.


Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $28 - $59 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.