Join us as a Senior Capacity & Demand Analyst, where you'll play a pivotal role in shaping enterprise capacity and resource planning. This position is perfect for someone who thrives in dynamic environments and is eager to drive demand visibility and process maturity.

Responsibilities

• Act as the main point of contact for demand and capacity, collaborating with delivery managers and planning leads to identify resource needs.
• Evaluate current planning methods and introduce structured frameworks for forecasting and tracking demand.
• Organize alignment sessions with technical teams and leadership to gather progress updates and translate them into actionable entries.
• Conduct discovery and validation processes to develop a comprehensive understanding of team capacity.
• Provide consultative recommendations when teams struggle with current demand practices.
• Identify and address data quality issues, working with analysts and stakeholders across various areas.
• Use storytelling and data interpretation to connect delivery activities with planning insights.
• Support planning decisions by escalating risks and identifying bottlenecks.
• Contribute to governance efforts by maintaining data integrity and promoting best practices in capacity planning.

Skills

• Bachelor’s degree in Business, Information Technology, or a related field, or equivalent experience.
• Over 5 years of experience in demand management, resource planning, or business analysis.
• Exceptional communication and facilitation abilities, capable of engaging resistant teams.
• Proven experience in introducing new planning frameworks in uncertain environments.
• Strong analytical and problem-solving skills with the ability to synthesize incomplete data into recommendations.
• Experience in translating informal information into structured planning artifacts.

Preferred Skills

• Hands-on experience with ServiceNow Strategic Portfolio Management or similar tools.
• Experience in healthcare, pharmacy benefit management, or clinical IT settings.
• Familiarity with Agile coaching principles and resource portfolio governance.

At Horizontal, we are committed to fostering an inclusive environment where diversity, equity, and inclusion are core principles. We believe in empowering our team members to bring their unique perspectives to the table, enriching our community and driving innovation.

Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $32 - $65 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.