Join a dynamic team as an Associate Desktop Support Technician, where you'll play a crucial role in providing exceptional desktop support services. This 10-month opportunity offers a chance to showcase your technical expertise and customer service skills in a large corporate environment.

Responsibilities

• Deliver top-notch desktop support services, including installation, configuration, and troubleshooting of hardware and software issues.
• Manage service requests efficiently to ensure business functionality is maintained within service level agreements.
• Provide Level 3 support and resolve technical problems or escalate to the appropriate team for resolution.
• Document problem resolutions and contribute to the knowledge base for continuous improvement.
• Assist in executive presentations and support, ensuring seamless use of media-based tools and technology.
• Perform maintenance and lifecycle management of PC hardware, software, and peripherals.
• Travel locally and regionally to provide support and deploy hardware/software to remote offices and clinics.
• Create and deliver bi-weekly reports to management, detailing support activities and progress.

Skills

• Technical degree in computer science or related field, or relevant certifications with substantial experience in desktop support.
• Strong understanding of workstation hardware, software, and networking systems.
• Excellent problem-solving skills with the ability to interpret and resolve issues promptly.
• Exceptional customer service skills and effective communication abilities.
• Willingness to travel and work outside normal business hours as needed.

Preferred Skills

• A+ Certification and experience with Macintosh systems are advantageous.

Horizontal is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.