Join a dynamic team dedicated to enhancing digital experiences and driving sales in a vibrant, collaborative environment. This role offers the opportunity to support and innovate digital products that celebrate achievements and build affiliations.

Responsibilities

• Collaborate with internal teams and partners to address product issues and support requests, ensuring solutions align with user needs and business impact.
• Create and manage digital content, including training materials and tutorial videos, to support product features for customers and sales representatives.
• Lead and organize training sessions both virtually and onsite for internal teams and partners on new and existing product features.
• Contribute to the annual updates and preparation of product launch sites, ensuring they are ready for each new cycle.
• Foster strong relationships with cross-functional teams to ensure successful project delivery and customer satisfaction.
• Engage in regular development meetings to provide customer insights and assist in planning next steps with leadership.
• Monitor and manage product-related communications, ensuring inquiries are addressed and enhancement ideas are documented.
• Conduct market research, analyze trends, and provide feedback and recommendations to the engineering team.

Skills

• Bachelor’s degree or equivalent experience in a related field, with a solid understanding of web and mobile technologies.
• Experience in an Agile development environment, with proficiency in Adobe InDesign and Creative Cloud.
• Strong communication skills and the ability to collaborate effectively with diverse teams.
• Proven ability to manage multiple priorities and maintain strong customer relations.
• Creative problem-solving skills and attention to detail, driven by a passion for delivering quality results.

Preferred Skills

• Familiarity with content management systems and experience in creating and managing training materials.
• Experience with proprietary software, B2B marketing, and the education market.
• Proficiency in Google Docs, Google Classroom, and WordPress.
• Experience with project management tools like Jira and supporting the full product lifecycle.

We are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and empowered to contribute their unique perspectives.