Client Support Center
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Minneapolis, Minnesota

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Remote

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Contract

|Job ID 71237|Posted Aug 5, 2025
JOB DESCRIPTION

Join our dynamic team as a Client Support Specialist, where your technical expertise and customer service skills will shine. This remote role offers the opportunity to work collaboratively in a fast-paced environment, ensuring seamless customer interactions and support.

Responsibilities

  • Provide exceptional customer support by quickly mastering and navigating various software and CRM systems.
  • Efficiently handle and resolve support tickets using IT service management platforms.
  • Collaborate with team members using communication tools to ensure timely issue resolution.
  • Generate and manage reports using Microsoft Office Suite to track performance metrics.
  • Utilize live chat and remote support tools to troubleshoot technical issues in real time.

Skills

  • 1-2 years of experience in technical support with strong communication skills.
  • Proficiency in Microsoft Office Suite and CRM systems like Salesforce or Zendesk.
  • Ability to adapt quickly to new technologies and changing priorities.

Preferred Skills

  • Experience with ServiceNow or similar IT service management platforms.
  • Familiarity with data entry and reporting tools such as Excel or Google Sheets.
  • Knowledge of live chat and remote support tools like Intercom or TeamViewer.

At Horizontal, we are committed to fostering a diverse and inclusive environment where everyone feels valued and respected. We believe diversity drives innovation and success, and we welcome applicants from all backgrounds to join our team.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.