Technical Writer
Virtual, Other
|Remote
|Contract
|Job ID 71186|Posted Jul 30, 2025JOB DESCRIPTION
Client is looking for an outstanding technical writer for the maintenance of process documentation (SOP) to be used by internal support teams.
Your focus will be working within a content management system to stage and publish SOPs for internal support teams to use when assisting others.
You will work with Content Management Specialists to understand the SOP drafts that they create, transform their documentation into the coded format required by the Content Management System (CMS), copy edit the document and then publish it to the SOP repository.
You will work with a complex staging system that identifies marketplaces and languages the SOP supports. As part of the SOP team you are responsible for the quality and usefulness of the all content that is published to the SOP repository. You will need to seek clarity in ambiguous situations to ensure customers have the best possible experience. When you come across issues with content you will work with Content Specialists to improve the SOP before publishing. You must be a self-starter who is passionate about providing high-quality content, working in a technical, fast-paced environment, and innovating to update and create process and technical solutions to problems.
To be successful in this role you will need proven ability to write well in English, and correct grammar and spelling mistakes made by the Content Specialist. You should have demonstrated efficiency in managing a queue of work with the ability to prioritize work and meet deadlines. You need to be team-oriented and work well with your teammates, adjusting to changes in priorities and production responsibilities. A successful candidate will be resourceful, customer-focused, and will have an ability to work independently under time constraints.
Preferred Skills:
• Efficiency in communication and organization is extremely important.
• Knowledge of DITA XML coding language, HTML and OxygenXML Author is a plus.
Qualifications:
Software
Ajuda, workfront, Oxygen
Degrees:
None
Certs:
None
Your focus will be working within a content management system to stage and publish SOPs for internal support teams to use when assisting others.
You will work with Content Management Specialists to understand the SOP drafts that they create, transform their documentation into the coded format required by the Content Management System (CMS), copy edit the document and then publish it to the SOP repository.
You will work with a complex staging system that identifies marketplaces and languages the SOP supports. As part of the SOP team you are responsible for the quality and usefulness of the all content that is published to the SOP repository. You will need to seek clarity in ambiguous situations to ensure customers have the best possible experience. When you come across issues with content you will work with Content Specialists to improve the SOP before publishing. You must be a self-starter who is passionate about providing high-quality content, working in a technical, fast-paced environment, and innovating to update and create process and technical solutions to problems.
To be successful in this role you will need proven ability to write well in English, and correct grammar and spelling mistakes made by the Content Specialist. You should have demonstrated efficiency in managing a queue of work with the ability to prioritize work and meet deadlines. You need to be team-oriented and work well with your teammates, adjusting to changes in priorities and production responsibilities. A successful candidate will be resourceful, customer-focused, and will have an ability to work independently under time constraints.
Preferred Skills:
• Efficiency in communication and organization is extremely important.
• Knowledge of DITA XML coding language, HTML and OxygenXML Author is a plus.
Qualifications:
- 2-4 years in a writing or lead writing role
- Proven ability to work with developers and write for a developer audience
- Strong interpersonal, written, and verbal communications skills
- Passion to thrive in a fast-paced, ever-changing environment
- Experience with XML-based publishing systems
- Some experience with web services and related technologies a plus .
Software
Ajuda, workfront, Oxygen
Degrees:
None
Certs:
None
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer.
We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.
All applicants applying must be legally authorized to work in the country of employment.