We are seeking an IAM Customer Support Coordinator to join our dynamic team. This role offers an exciting opportunity to support essential projects while working in a collaborative environment in Kansas City.

Responsibilities

• Provide exceptional customer service and support to both internal and external clients.
• Process and manage requests efficiently, ensuring accuracy and adherence to established protocols.
• Conduct due diligence on customer requests, verifying eligibility and coordinating with various departments.
• Monitor and manage inventory levels, completing daily accounting activities as needed.
• Engage with stakeholders to maintain and enhance existing technologies and workflows.
• Identify and escalate critical issues to senior staff for prompt resolution.
• Participate in testing activities for application maintenance and issue resolution.

Skills

• Strong communication skills with a keen attention to detail.
• Ability to handle high-volume tasks and work under tight deadlines.
• Experience in processing and provisioning requests in a customer support capacity.
• Proficient in following standard operating procedures and maintaining security protocols.

Preferred Skills

• Experience in IAM (Identity Access Management) or similar fields.
• Familiarity with inventory management and accounting processes.
• Ability to work collaboratively within a team while also being self-motivated.
• Willingness to provide on-call support as needed.

We believe in fostering a diverse, equitable, and inclusive workplace where all voices are heard and valued. We encourage individuals from all backgrounds to apply and contribute to our collaborative culture.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.