Cloud Engineer - EBMS Platform
Job Description
Would you like to implement innovative IoT and cloud computing solutions that directly impact the safety and sustainability of client's global workforce? Do you have a deep passion for engineering and operating world-class building automation infrastructure that creates a better workplace for future generations?
This is an exciting opportunity to use cutting-edge cloud computing and IoT technologies to manage one of the world's largest enterprise building management systems. The EBMS Platform team is responsible for critical infrastructure that monitors and controls building systems across 1,200+ client's facilities worldwide, directly supporting associate safety, operational efficiency, and  Climate Pledge commitments.

The Enterprise Building Management System (EBMS) provides the infrastructure and services that enable real-time monitoring of building performance metrics including temperature, humidity, equipment alarms, and environmental safety systems. EBMS processes data from integrated equipment across client's global facilities, ensuring reliable platform operations for mission-critical building systems.
Key Job Responsibilities
The EBMS Platform team is seeking a highly motivated AWS Cloud Engineer who is focused on operational excellence and troubleshooting complex distributed systems, with strong understanding of AWS services, networking, and IoT platforms. We need engineers who understand how to Think Big and simplify solutions to complex problems, all while ensuring our global facilities continue to operate safely and efficiently.
You will take defined infrastructure projects, break down the work to help define milestones and feedback mechanisms. You identify when implementations are not highly available or have performance issues; you investigate systemic patterns across our global platform. You resolve, mitigate, or escalate operational concerns in a timely manner while coordinating with cross-functional teams.
Infrastructure Management & Operations
• Manage and optimize 400+ EC2 instances across AWS regions supporting global EBMS operations
• Monitor and maintain platform reliability for critical building automation systems
• Handle AWS account management across multiple environments (production, staging, development)
• Implement security controls, IAM policies, and access management for highly confidential building data
Incident Response & System Management
• Manage automated infrastructure alerts and remediation workflows
• Coordinate resolution of security and operational issues with global stakeholder teams
• Maintain SLA compliance and escalation procedures for business-critical incidents
• Participate in on-call rotation to ensure 24/7 platform support
Strategic Project Coordination
• Support platform migration initiatives and security enhancement projects
• Coordinate technical implementations across global infrastructure
• Manage platform aspects of site integrations, system upgrades, and security enhancements
• Document processes, maintain technical runbooks, and drive operational improvements
A Day in the Life
On a "typical" day, you might dive deep to find the root cause of a building connectivity issue affecting associate safety systems, investigate why energy consumption metrics are trending unexpectedly across a region, or discuss innovative approaches to automate operational processes for our global platform. As a member of our team, you'll join a dedicated group of engineers who provide 24/7 support for critical building infrastructure and continuously innovate to improve operational efficiency.
The EBMS Platform team supports infrastructure that directly impacts associate safety through heat index monitoring, environmental controls, and emergency systems across client's global facilities. Our work provides technical leadership for platform operations that have far-reaching impact on building automation worldwide.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field, OR equivalent practical experience
• 3+ years experience running and maintaining 24x7 production cloud environments
• 3+ years experience in systems administration and infrastructure management
• 2+ years experience with AWS services (EC2, VPC, IAM, CloudWatch, IoT Core)
• Experience with support procedures and methodologies for production computing environments
• AWS Certified Solutions Architect - Associate certification (or similar)
• Systems administration experience in both Linux/Unix and Windows environments
• Willingness to participate in on-call rotation for critical infrastructure support

Preferred Qualifications

• Experience with very large, high-throughput distributed IoT systems
• Experience supporting service-oriented architecture and microservices in cloud environments
• Experience with building management systems, industrial control systems, or facilities management
• Knowledge of MQTT protocol, Niagara framework, or similar building automation technologies
• Additional AWS certifications (Professional level preferred)
• Familiarity with AI tools and automation technologies
• Understanding of security best practices and compliance frameworks
• Experience working with global teams across multiple time zones

The TPM will provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints.

We are a new, dynamic team within payments that are developing an innovative, growing business. You will have the opportunity to make an impact in where the business goes.

• An undergraduate or graduate degree in computer science (or related field) plus 3-5 years industry experience as a software developer or technical lead is required
• Knowledge in the payments or mobile payments space a plus
• Good track record of working effectively with across different groups in the organization
• A record of successful delivery of software products from conception through business case and customer deployment
• Ability to work the business side of projects to drive deployment of new products
• An entrepreneurial spirit with strong product and program management skills
• Ability to work with technical and non-technical business owners to get things done
• Excellent written and oral communication
• Should be familiar with Linux, Java, and HTML