Join our team as a Customer Support Specialist where you'll act as a vital link, enhancing customer experiences and ensuring smooth revenue collections.

Responsibilities

• Serve as a first point of contact for customers via phone, email, text, and live chat.
• Provide effective and timely solutions to customer inquiries and issues across multiple platforms.
• Encourage customers to utilize online resources for improved understanding and experience.
• Take ownership of customer issues and ensure follow-up on unresolved matters.
• Collaborate with technical and operations teams for root cause analysis and issue escalation.
• Maintain confidentiality and security of customer information.
• Communicate customer feedback to relevant teams and contribute to process improvements.
• Participate in meetings and contribute to the customer support knowledge base.

Skills

• Excellent verbal and written communication skills.
• Strong analytical and listening abilities.
• Ability to build strong customer relationships and deliver customer-focused solutions.
• Proficiency in Microsoft Office and experience with telephony and support systems.
• Capability to manage high volumes of customer interactions effectively.

Preferred Skills

• Experience in identifying and recommending process improvements.
• Ability to work independently on related projects with minimal guidance.

We are committed to fostering a diverse, equitable, and inclusive environment where every team member feels valued and empowered to contribute.