Technical Support Engineer - Automation
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Orlando, Florida

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Hybrid

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Contract

|Job ID 70986|Posted Jul 16, 2025
JOB DESCRIPTION

Join our dynamic team as a Technical Support Engineer - Automation, where you'll play a crucial role in providing top-notch technical support and troubleshooting expertise. This position offers a unique opportunity to work on complex software systems and interact directly with users in a sophisticated technical environment.

Responsibilities

  • Deliver exceptional technical support to engineers and technicians dealing with complex electro/mechanical equipment and computer systems.
  • Diagnose, troubleshoot, and repair intricate software and networked systems.
  • Collaborate with design engineering teams to report and resolve reliability and maintenance issues.
  • Engage in customer installation and training for highly technical products.
  • Provide advanced support to users with technical backgrounds, ensuring seamless product functionality.

Skills

  • Proficient in JavaScript with a minimum of three years of experience.
  • Strong networking skills with at least three years of hands-on experience.
  • Expertise in OS debugging, backed by three years of practical experience.
  • Solid knowledge of the ServiceNow platform, with three years of relevant experience.

Preferred Skills

  • Experience in customer-facing roles, enhancing user interaction and support.
  • Ability to work independently and collaboratively in a team setting.
  • Strong problem-solving skills and attention to detail.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives and talents.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.