We are seeking a dynamic and detail-oriented Business Systems Analyst to join our HR & Employee Experience Product Management team. This role offers the opportunity to enhance service delivery and improve the employee experience through innovative ServiceNow solutions.

Responsibilities

• Serve as a subject matter expert on ServiceNow, focusing on modules such as IT Service Management and HR Service Delivery.
• Collaborate with business stakeholders to gather, analyze, and document business requirements.
• Lead or support global implementations and enhancements of ServiceNow capabilities.
• Identify opportunities for process automation and service optimization across the employee lifecycle.
• Translate business needs into functional specifications and user stories.
• Communicate project scope, timelines, and progress to stakeholders effectively.
• Conduct impact analysis and change management planning for new features.
• Support testing, deployment, and post-launch activities, including user training and documentation.
• Monitor system performance and user feedback to drive continuous improvement.

Skills

• 5+ years of experience with ServiceNow design and implementation.
• Strong understanding of ServiceNow architecture and best practices.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong interpersonal and communication skills for effective collaboration.
• Ability to manage multiple projects in a fast-paced environment.

Preferred Skills

• Experience with Agile methodologies and tools such as Jira and Confluence.
• Bachelor’s degree in Information Systems, Business Administration, or a related field; MBA or Master’s preferred.
• ServiceNow certifications are a plus.
• Familiarity with data privacy and compliance standards in enterprise systems.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $18 - $45 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.