Customer Insights Manager
Back to job search

New York, NY

|

Remote

|

Contract

|Job ID 70838|Posted Jun 30, 2025
JOB DESCRIPTION

Join our dynamic team as a Customer Insights Manager, where you'll play a pivotal role in enhancing the Smart Home experience and driving growth through impactful research. Your expertise will guide strategic decisions and innovation across various business areas.

Responsibilities

  • Lead comprehensive customer research studies, from design to implementation, across diverse Smart Home product areas.
  • Analyze research findings to provide actionable insights and recommendations that align with business objectives.
  • Manage relationships with research vendors to ensure quality and efficiency in project execution.
  • Innovate and streamline processes using AI solutions to enhance operational efficiency.
  • Facilitate discussions with senior stakeholders to translate research outcomes into strategic actions.

Skills

  • Proven expertise in quantitative research and data analysis.
  • Strong project management skills with a track record in complex environments.
  • Ability to communicate complex information clearly and effectively.
  • Flexibility and self-motivation to thrive in a fast-paced and changing environment.
  • Collaborative spirit with a focus on teamwork.

Preferred Skills

  • Experience in qualitative research methods and data analysis.
  • Familiarity with research platforms like Qualtrics and Usertesting.com.
  • Proficiency in SQL for data management and analysis.
  • Experience working with external research vendors.
 

At Horizontal, we champion diversity, equity, and inclusion, recognizing the value of varied perspectives in driving innovation and success.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.



Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $39 - $75 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.