We are seeking a dedicated IT Field Technician to provide exceptional user support and troubleshoot hardware and software issues. This role offers the opportunity to work in a dynamic environment while contributing to technology solutions for our clients.

Responsibilities

• Troubleshoot and resolve hardware and software problems for desktop, laptop, and mobile devices.
• Configure workstations for new users and upgrade existing equipment and software.
• Set up and maintain network and telecommunication systems.
• Address LAN, server, and connectivity issues effectively.
• Utilize ticketing and hardware asset management systems for efficient operations.
• Perform data migrations, restorations, and remote problem-solving as needed.
• Collaborate with team members on local and national projects to enhance technology delivery.

Skills

• Strong customer service skills, both verbal and written.
• Proficient in troubleshooting Windows and Mac operating systems.
• Experience with mobile device support and basic network troubleshooting.
• Knowledge of Microsoft 365 and familiarity with ServiceNow and Ivanti.
• Ability to conduct Root Cause Analysis and maintain a professional presence.

Preferred Skills

• Experience working in a large organizational environment.
• Strong time management and organizational skills.
• Flexibility and a growth mindset to adapt to changing priorities.
• Ability to lift up to 50 lbs. unaided.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.