Desktop Technician - Field Service 1
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Fort Wayne, Indiana

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Onsite

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Contract

|Job ID 70801|Posted Jun 26, 2025
JOB DESCRIPTION

Join our team as a Desktop Technician, where you'll play a crucial role in supporting our computer users by ensuring smooth installation and operation of hardware and software. This is a fantastic opportunity to work on exciting projects and enhance your technical skills.

Responsibilities

  • Assist users with the installation and troubleshooting of hardware and software to meet their computing needs.
  • Upgrade systems to Windows 11 and deploy new machines as replacements.
  • Diagnose and resolve issues with computer systems to ensure optimal functionality.
  • Conduct diagnostic reviews and produce error reports to identify and resolve problems.
  • Support projects and policy implementation within the assigned area.
  • Provide recommendations and assist users in purchasing necessary hardware and software.
  • Manage new computer configurations and coordinate the workstation upgrade process.
  • Participate in the deployment of new software platforms and track user requests.
  • Verify problem resolution with customers and close cases accordingly.

Skills

  • Experience with M365/O365 migrations is essential.
  • Strong understanding of computer hardware, software, and related terminology.
  • Basic problem-solving skills and effective communication abilities.
  • Good organizational skills to manage tasks efficiently.

Preferred Skills

  • Familiarity with the ServiceNow Ticketing system.
  • Understanding of Palo Alto VPN application for desktop support.

At Horizontal, we value diversity, equity, and inclusion as fundamental principles. We are committed to creating a welcoming environment where all individuals are respected and encouraged to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.