We are seeking a dedicated Project Coordinator to join our dynamic team. This role offers an exciting opportunity to thrive in a fast-paced environment while coordinating various projects and ensuring exceptional customer satisfaction.

Responsibilities

• Manage the entire lifecycle of projects, ensuring timely and quality delivery.
• Communicate effectively with customers via phone and email to provide personalized support.
• Collaborate with internal teams to enhance service delivery and resolve issues proactively.
• Monitor customer accounts and anticipate potential problems before they arise.
• Drive process improvement initiatives within the department to enhance efficiency.
• Meet performance and quality metrics consistently.

Skills

• Associate's degree or equivalent experience in a related field.
• Minimum of 2 years of customer service experience in a high-volume environment.
• Proficient in Microsoft Office applications and ability to learn new software quickly.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.

Preferred Skills

• Bachelor's degree in a relevant field is preferred.
• Experience in project coordination or management.
• Aptitude for multi-tasking and managing competing priorities.
• Demonstrated ability to work collaboratively in a team environment.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.