Associate Director, Customer Experience & Omnichannel Enablement
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Chicago, Illinois

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Remote

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Direct hire

|Job ID 70673|Posted Jun 16, 2025
JOB DESCRIPTION

Join a dynamic team as an Associate Director, Customer Experience & Omnichannel Enablement, where you'll drive innovation and enhance customer experiences for leading clients. This remote opportunity offers a chance to work with cross-functional teams to transform digital marketing strategies and elevate enterprise-wide customer engagement.

Responsibilities

  • Develop and implement customer experience strategies across multiple channels
  • Collaborate with clients to enhance digital marketing capabilities and data-driven sales
  • Lead discovery and research phases to understand client needs and digital ecosystems
  • Create recommendations to boost digital maturity and omnichannel effectiveness
  • Guide change management efforts and ensure best practices in omnichannel marketing execution
  • Facilitate cross-channel data capture and leverage it for improved client outcomes
  • Provide strategic advice and develop training programs for clients and partners

Skills

  • Extensive experience in digital marketing and client-facing roles
  • Strong background in pharmaceutical or life sciences marketing
  • Proficiency in developing data-driven marketing strategies and using marketing technologies
  • Excellent problem-solving and analytical skills
  • Strong presentation and communication abilities

Preferred Skills

  • Experience in digital transformation projects
  • Ability to manage and mentor junior team members
  • Understanding of large enterprise technology needs
  • Adaptability to work across multiple projects in fast-paced environments
 

We are committed to fostering an inclusive environment where diversity, equity, and inclusion are integral to our culture and operations. We welcome applications from all backgrounds and encourage individuals to bring their unique perspectives to our team.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.


Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The salary for this role is $150,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.  

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.