We are seeking a dynamic Change Management Consultant to join our team. This role offers the opportunity to work in a fast-paced environment, collaborating with global retailers to deliver innovative retail analytics solutions.

Responsibilities

• Build and maintain strong, consultative relationships with stakeholders at all levels.
• Align customer objectives with our platform capabilities and analytics solutions.
• Monitor and analyze customer data to provide actionable insights and recommendations.
• Manage renewals and identify opportunities for expansion within existing accounts.
• Lead strategic planning sessions and quarterly business reviews to ensure customer success.
• Act as the voice of the customer, providing feedback to internal teams to enhance product offerings.
• Develop and implement best practices for customer engagement and success.
• Proactively address customer needs and evolving priorities through effective planning.

Skills

• Bachelor’s degree or equivalent experience in a relevant field.
• 4+ years of experience in Customer Success, Account Management, or Consulting.
• Strong relationship-building skills, particularly with executive-level stakeholders.
• Analytical mindset with the ability to translate data into actionable strategies.
• Proven track record of driving successful customer outcomes in a high-growth environment.
• Exceptional written and verbal communication skills.
• A collaborative attitude with a strong internal drive to achieve results.

Preferred Skills

• Experience with retail technology used in physical stores.
• Ability to navigate ambiguity and make informed decisions with limited information.
• Familiarity with AI and machine learning applications in retail analytics.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $25 - $57 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.