We are seeking a dedicated Desktop Support Technician to provide exceptional technical support in a dynamic corporate environment. This role offers the opportunity to work closely with executives and deliver top-notch customer service while managing various technical challenges.

Responsibilities

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Deliver exemplary customer service with a focus on VIP support for executives.
• Manage multiple priorities effectively in a fast-paced environment.
• Conduct remote problem-solving and assist with data migrations and restorations.
• Perform root cause analysis to identify and resolve recurring issues.
• Re-image computers and ensure all devices are functioning optimally.
• Collaborate with team members to enhance service delivery and improve processes.

Skills

• Strong knowledge of Microsoft 365 and desktop support for both Windows and Mac systems.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• High level of emotional intelligence and customer service orientation.
• Proficient in basic hardware, network, and telecom troubleshooting.

Preferred Skills

• Experience with ServiceNow and Ivanti for ticketing and support management.
• Familiarity with processes and procedures in a large organizational setting.
• Ability to lift up to 50 lbs. unaided.
• Growth mindset with a willingness to adapt to changing priorities.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $14 - $37 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.