Technical Support
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Tampa, Florida

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Onsite

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Contract

|Job ID 70467|Posted May 29, 2025
JOB DESCRIPTION

Join our dynamic team as a Technical Support Specialist, where you'll play a crucial role in ensuring the integrity, security, and availability of our systems. This position offers an exciting opportunity to work on complex issues and provide high-touch, desktop support in a fast-paced environment.

Responsibilities

  • Deliver exceptional desktop support to maintain system integrity and security.
  • Analyze and resolve complex technical issues using professional concepts and strategies.
  • Collaborate with team members to provide 2nd and 3rd level technical support.
  • Maintain and update documentation, contributing to the corporate knowledge base.
  • Respond to after-hours requests and work on-call as needed.

Skills

  • Proficient in Microsoft Windows and Office Applications.
  • Strong problem-solving and analytical skills with solid troubleshooting abilities.
  • Excellent organizational skills with the ability to manage multiple tasks.
  • Experience with computer hardware and peripheral equipment.
  • Outstanding customer service skills with a focus on building positive relationships.

Preferred Skills

  • Familiarity with Blue Screen troubleshooting and system analysis tools.
  • Experience with ServiceNow and network troubleshooting skills.
  • Knowledge of desktop networking and virus protection.

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive workplace where all voices are heard and valued. We welcome applicants from all backgrounds to join our team.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.