We are seeking a dedicated Jr. IT Analyst to join our team, where you will play a crucial role in supporting our IT infrastructure. This position offers an exciting opportunity to work with cutting-edge technology and contribute to a dynamic environment.

Responsibilities

• Provide support for desktops, laptops, servers, printers, and network infrastructure.
• Configure, deploy, and maintain IT equipment and software.
• Manage and resolve IT service management tickets in accordance with service level agreements.
• Assist with network troubleshooting and VoIP phone support.
• Participate in required training and compliance activities.
• Maintain dashboard expectations for IT metrics and system vulnerabilities.

Skills

• High school diploma with a minimum of 5 years of IT experience.
• Proficiency in supporting Microsoft Windows Server OS and various hardware components.
• Strong troubleshooting skills for network and IT infrastructure issues.
• Ability to work independently and manage multiple tasks effectively.

Preferred Skills

• Experience with Microsoft Office 365 and Microsoft Teams.
• Familiarity with IT service management tools.
• Knowledge of Ethernet, Wireless, LAN/WAN, firewalls, routers, and switches.
• Strong communication and interpersonal skills.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.