We are seeking a talented and motivated Full Stack Engineer with expertise in AWS Connect to join our dynamic team. This is an exciting opportunity to work in a fully remote environment, contributing to the modernization of customer engagement platforms.

Responsibilities

• Design, develop, and maintain a scalable, cloud-native contact center platform using AWS Connect and related services.
• Create clean, maintainable code in React for the frontend and Node.js/TypeScript for the backend within a microservices architecture.
• Collaborate with enterprise architects, DevOps, and security teams to ensure high standards of reliability and performance.
• Troubleshoot production issues and conduct root cause analysis to support ongoing platform stability.
• Participate in code reviews and uphold best practices in enterprise engineering, including security and design patterns.
• Translate complex business requirements into scalable technical implementations in partnership with product and UX teams.

Skills

• Bachelor’s degree in computer science or a related field, or equivalent work experience.
• 2–5 years of experience as a Full Stack Engineer in enterprise-scale environments.
• Hands-on experience with AWS Connect, including contact flows and integrations.
• Strong proficiency in React, Node.js, and TypeScript.
• Deep understanding of cloud-native principles and experience with AWS services such as Lambda, S3, and DynamoDB.
• Excellent communication skills and a collaborative mindset, especially in distributed teams.

Preferred Skills

• Experience with Docker, Kubernetes, and other container/orchestration tools.
• Background in voice systems, IVRs, chatbots, or customer service platforms.
• Understanding of enterprise compliance and secure development practices.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $40 - $76 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.