Primary Research Consultant: We seek a consumer insights professional who can independently deliver insights, data and strategic thought leadership across the organization. Focus will be on providing support for Client and Agent Experience initiatives. The successful candidate will structure, manage and execute primary research projects to support Purchase Experience, Service Experience and Client Experience Value Streams. Additionally, providing consultative capabilities across Marketing and the Foundational Business as well as a go-to resource for survey development and execution leveraging the Qualtrics platform.

Responsibilities:
• Partner with colleagues across Experience Value Streams (PX, Service Experience and Client Experience) to understand their business challenges, design primary research studies that drive business decisions, build measurement vehicles for capturing and reporting OKRs.?
• Identify appropriate vendor partners for work associated with the Experience value streams; oversee all aspects of projects to ensure we meet the insights needs of our business partners in a timely and cost-effective manner.
• Partner with team members and business partners to analyze survey results, synthesizing inputs with data from diverse sources, and develop informed recommendations, insights, and points of view to help drive our business goals.
• Develop presentations and discussion materials to communicate findings and recommendations to internal stakeholders.?
• Manage and support ongoing touchpoint surveys and reporting.
• Synthesize data across multiple sources including surveys, internal databases and behavioral data.

Requirements:
• Bachelor’s degree required, with focus in business, marketing / market research, psychology or sociology preferred.
• Minimum of 5-7 years of relevant experience
• Experience with both qualitative and quantitative research methods; strong analytical abilities
• Passion for understanding consumer behavior and infusing the voice of the consumer into interactions with business partners
• Excellent written and interpersonal communication skills
• Experience programming, fielding and analyzing survey data via Qualtrics platform required
• Creative and deductive thinker with the ability to synthesize key insights from multiple sources
• Curious professional able to adapt to shifting priorities and our evolving organization


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $94 - $101 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.