Key Responsibilities:

• Logo Outreach Program Management: Day to day management of Operation Logo outreach program, including tracking and managing logo approvals, sourcing company logos prior to outreach and updating usage across various tools (Excel, SharePoint)
• Cross-Functional Collaboration: Work closely with the customer advocacy marketing team, sales and customer success to determine/align on top customer accounts/targets to go after and ensure cohesive execution of outreach.
• Data Management: Build excel sheet to effectively manage/track outreach to top accounts (up to 500 across geos) ensuring adherence to nuance/preference of CSMs across geos and segments. Maintain tracking of data in excel sheet and management of corresponding logo in SharePoint.
• Customer Communication: Communicate directly with senior and executive-level customer contacts to request logo usage/approval.
• Administrative Support: Assist the customer advocacy marketing team with various administrative tasks in the lead up to annual conference, ensuring smooth operations and efficient workflows.
• Event Coordination: Administrative support for the customer advocacy marketing team around the planning and execution of annual conference – executive program, activations, speaker management, panels content coordination etc.

Qualifications:

• Proven experience in a marketing or customer advocacy role preferred.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to interact professionally with senior/executive-level customer.
• Ability to work collaboratively across different teams and departments.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Self-motivated and able to manage multiple tasks/workstreams simultaneously.

Bachelor's degree (B.A.) in communications or customer marketing related field and a minimum of five years business experience working directly with senior/executive customers.