Cleveland , Ohio
|Onsite
|Contract
|Job ID 67620|Posted Aug 6, 2024Responsibilities:
• Proactively monitor and complete work requests to ensure quality and timely delivery.
• Perform troubleshooting for escalated tasks before seeking assistance.
• Engage directly with partners to gather additional information as needed.
• Participate in continuous improvement initiatives, including process simplification and automation.
• Analyze available data, identify gaps, and resolve moderately complex problems.
• Escalate issues that could pose risks to the bank.
• Take the lead and utilize a wider network of technology resources.
• Develop a deeper understanding of responsibilities across other technology teams.
• Be a trusted partner to the lines of business (LOBs) we support.
• Embrace mentorship and training opportunities.
• Apply continuous learning to your work.
• Schedule, coordinate, and facilitate strategic meetings with team members, peers, and vendors.
• Gather and analyze metrics to monitor product, process, and environment health.
• Collaborate with other departments on enterprise performance metrics.
• Set and update documentation standards for products, processes, and environments.
Required Skills:
• Minimum of 2 years of technical experience (specific technology expertise may vary).
• Possess an associate’s degree in computer science and/or business, or the work experience equivalent
• Work within a customer oriented, positive team environment
• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
• Provide support on single projects and initiatives within scope, budget and timeline
• Track corporate IT assets throughout computer lifecycle
• Install, support, and maintain desktop applications
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems
• Configure, troubleshoot, and repair hardware
Essential Job Functions
• Effectively communicate with the end user
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
• Complete work on assigned tickets within SLA
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job
• Communicate using excellent grammar and listening skills
• Work closely with team and produce clear documentation
• Learn new things and adapt to new procedures
• Provide audio\visual support
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.
All applicants applying must be legally authorized to work in the country of employment.