Associate Director Loyalty & CRM

Chicago, Illinois




Contract to hire

|Job ID 67357|Posted Jul 3, 2024
Associate Director Loyalty & CRM

Our clients' Digital Activation team is needing a Sr. level CRM & Loyalty resource to account manage and lead the direction for two well known consumer accounts. 

  • Strong background in Loyalty and CRM ideally in agency setting on CPG accounts
  • Experience account managing/growing accounts from within
  • Experience working and presenting to C-Suite
  • Experience leading Loyalty and CRM campaigns end to end

Role and Responsibilities

    • Lead CRM client engagements from discovery through deployment
    • Leverage expertise in retention based marketing, customer segmentation, lifecycle marketing, and customer engagement strategies to develop programmatic approaches to increase customer lifetime value
    • Lead all phases of the engagement and retention initiatives including scoping, discovery, ideation, program design, modeling, launch strategy, and ongoing execution of offers and campaigns 
    • Consistently measure, monitor, evaluate, and refine engagement and retention programs to maximize incremental revenue and profit results
    • Define and benchmark CRM and Loyalty KPIs against the competitive landscape as well as use data and analytics to develop the business case opportunity connected to program design including quantifying ROI and identifying KPIs  
    • Collaborates closely with cross-functional team across program implementation, solutions engineering and customer success - bridging CRM & Loyalty programs from initial client objectives to optimal execution
    • Lead materials creation and presentations for new business opportunities related to CRM & Loyalty
    • Responsible for the performance of major accounts from Loyalty & CRM perspective as well as the optimization of CRM


Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.