Technical Support Engineer - Performance

Orlando, California

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Hybrid

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Contract to hire

|Job ID 67337|Posted Jul 9, 2024
JOB DESCRIPTION
*background check required

This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change. 

In this role, you will find ways to remediate outages or enhance performance on the platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization. Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries. You will review Javascript and Java application code to point out and fix performance concerns. You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.

Required Skills
Strong personal commitment to quality and customer service
Experience with relational databases (e.g. MySQL, Oracle)
Java experience- ability to read and understand object-oriented design principles and memory management
Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
Advanced Unix/Linux experience
Ability to analyze java heap dumps as well as thread dumps
Working knowledge of the components in a web applications stack.
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Strong teammate with high level of commitment and excellent communication skills

Desired Skills (The following additional skills are preferred but not required)
Understanding of Web Services, JDBC, ODBC
Understanding of TCP/IP and Networking knowledge
Experience with Splunk
Understanding of remote administration via SSH, SNMP, WMI, Powershell
A fundamental understanding of ITSM, ITIL, and/or CMDB


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $30 - $33 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.