Technical Support Engineer - Integrations

San Diego, California

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Hybrid

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Contract to hire

|Job ID 67325|Posted Jun 28, 2024
JOB DESCRIPTION
*background check required

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

This position will also require onsite presence weekly on Wednesday and Thursday at the San Diego office.

What you will do in this role:
  • Be a Customer Advocate providing support to users/administrators of our platform
  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
  • Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the software and platform.
  • Gain an understanding of?the platform and all?core functionality.
  • Analyze data with a?view to isolate the potential?cause of the issue.
  • Involve others to?accomplish personal and group?goals.
Skills:
  • Knowledge on LDAP/Active?Directory, SSO?or other authentication or user management systems
  • Understanding of Email?Troubleshooting (e.g. Office 365, Exchange  )? 
  • Knowledge on Web?Services  (SOAP, REST)? 
  • Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
  • Hands on experience in any?bi-directional, integration between two systems? 
  • Some experience with Scripting languages:? JavaScript preferred
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience with the gathering and reading of various log files

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $38 - $44 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.