Technical Support Engineer - Automation

San Diego, California




Contract to hire

|Job ID 67322|Posted Jun 28, 2024
*background check required

Technical Support Engineers are responsible for managing and resolving the most challenging issues for the platform.
This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
The successful candidate will be able to quickly gain an understanding of the platform.
This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

This position requires onsite presence weekly on Wednesday and Thursday

  • Experience writing and debugging JavaScript Code
  • Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
  • Familiarity with VMware, AWS, Azure,Event Management Systems.
  • Excellent troubleshooting skills

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $38 - $44 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.