Summary: 
The Systems Analyst role works in the Clients Services IT department and it supports a fast growing organization and a worldly recognized brand. The System Analyst is responsible for understanding at a technical level the products they support and implement.
This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners.  
He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Responsibilities
  
Maintains schedule of applications refreshes. Collaborates with different members of the IT department and vendors to execute upgrades to existing systems.
Key and active participant in the design of technical solutions to solve business problems, abiding to architectural principles and standards.
Configure new and existing applications according to specifications.
Technical expert and/or liaison on a series of products within the technology stack, working with vendors as needed. Develops technical documentation in a clear and concise manner. Deeply understands technical requirements.
Works with IT team to define and execute long and short term roadmap.
Perform tuning and maintenance of applications.
Supports assigned applications in collaboration with level 1 support and other members of the IT department including vendor resources.
Mentors and teaches junior systems analysts as needed
Perform lunch and learns and demos, Educate business and IT members on products.
Follows operational IT processes.
Escalates issues to appropriate team member as needed.

Qualifications

University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
3+ years of experience as a systems analyst in a complex technical environment.
Willingness to carry company phone for on call rotation schedule to support end users.
On-call rotation requiring willingness to evening, weekend, and holiday work, as needed.
Open minded, self-starter, organized, independent.
Ability to work and thrive in a fast paced and team environment.
Ability to work in a cross functional team.
Excellent analytical and problem solving skills.
Excellent written and verbal communication skills.
Willingness to travel as deemed necessary by IT Management (national & international).
Willingness to work evenings, weekends, and holidays, as needed.
Experience working in a hospitality related industry a plus.

Restaurant and Retail Systems

3+ years of technical application experience in ecommerce, Merchandise Planning and Merchandise inventory systems.
3+ years of experience in Restaurant or Retail back office applications preferred
Familiar with concepts relating to Retail point of sale
Familiar with concepts relating to Merchandise inventory, item maintenance, warehouse processing, allocation, merchandise planning.
 
Work Environment:

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Software applications: