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Sr. Systems Engineer
Saint Paul, MN  |  Remote, Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on September 23, 2023
Job Id #64204 Posted August 28, 2023

Job Description:
  • Omni-Channel Contact Center Engineering Team responsible for managing enterprise customer care technology application and experiences. 
Project Description:
  • Migration of a contact center platform from legacy contact center technology to cloud based solutions.
Position Summary/Job Description:
  • We are looking for a candidate with experience in enterprise contact center solutions/technologies.
  • Ideal candidate will have deep understanding of legacy contact center platforms like Cisco, Avaya or Genesys, along with the thirst/mentality to solve day-to-day contact center operational problems in call routing, building tools to improve agent/workforce manager experiences, reporting and troubleshooting.
  • Experience in any of the top cloud solutions (AWS, Azure or GCP)
  • Proficient in at least one of ReactJS, JavaScript or TypeScript.
  • Have experience in building systems in any language and love learning.
  • An expert in building and utilizing JSON data sources.
  • Ability to write code for integrating applications with APIs/Webservices with complex authentication and processing requirements.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
  • 5+ years of software development experience
  • Cisco/Avaya/Genesys Contact Center solutions – Minimum 5 years
  • Cloud Contact Center Solutions - Minimum 2 years
  • ReactJS/JavaScript/TypeScript – Minimum 3 years
What are some preferred/nice to have skills the manager is looking for?
  • Experience with Twilio Contact Center Implementation is highly preferred.
  • Prior experience with writing and optimizing Twilio Functions.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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