Objective: Data Center Infrastructure and Maintenance.

Initiatives: 

• Become proficient with data center operations (all campuses and sites), including room layouts, MDF’s/IDF’s, UPS & Non-UPS power, ability to identify all breakers on each substation, batteries, AC units and generators, fire and pre-action systems, VESDA advanced smoke detection system, Site Scan/Alber, and vendor Interactions.
• Pro-active walkthroughs, including routine physical inspection of rooms and generators, of DC1, DC2, and DC3,DC6 with annual walkthroughs of DC4, DC5, DC7,and DC8.
• Accountable for daily datacenter health checks
• Learn how to proper handling of infrastructure issues as they arise, in coordination with infrastructure teams and vendors as appropriate

Success Criteria:

• Completion of a walk thru of infrastructure rooms showing knowledge and proficiency.
• Datacenter maintenance and issue resolution activities are handled quickly, efficiently, and proactively where possible, avoiding self-inflicted issues due to failure to maintain/react.

Objective: Performance Daily Batch Schedule

Initiatives:

• Maintain Daily Batch Scheduling
• Be able to use control-M to maintain and complete the daily and nightly batch stream.
• Coordinate exceptions and critical activities outside of normal processes.
• Use available monitors to maintain visibility of environment health and system schedules and react to issues and concerns appropriately.

Objective: Management of Monitoring, Physical Security and Data Center Policies 

Initiatives: 

• Maintain datacenter physical security and policies.
• Coordinate the execution of the Rapid Response process
• Coordinate exceptions and critical activities outside of normal processes.
• Use available monitors to maintain visibility of environment health and system schedules and react to issues and concerns appropriately.

Success Criteria:

• Zero datacenter physical security or policy breaches.
• Help with the execution of RR calls, documentation of RR information.
• Provide holistic status of operational performance at any time doing their shift.
• Demonstrate knowledge and understanding of all available monitoring.
• Successful knowledge and reporting of all Sev-1 events and Disruption and Recap report activities for leadership.

Objective: Communication  

Initiatives: 

• Improve accuracy and quality of information provided on the 8:30 call.

Success Criteria:

• Participate in the Daily Briefing call and post-call discussions.
• Demonstrate understanding of the issues discussed on the Daily Briefing call by being able to provide the impact to the business, stores, etc.
• Clearly and accurately document information for the Daily Briefing call before the start of the next shift.

Communication

• Email
• Daily Briefing Conference Call execution & process
• TEAMS
• SharePoint