JOB DESCRIPTION
- Digital Platform Customer PA
- The Product Analyst (PA) is an individual contributor level position responsible for working closely with the Customer Care Center, Data Privacy, Security, internal and external business partners, and other Digital Platform product teams to deliver an exceptional customer experience, aligned with business goals and objectives.
- The PA is responsible for supporting all day-to-day facets (concept to delivery) of highly complex and integrated digital product delivery including creative, business, and technical requirements, product scoping, quality assurance and compliance with established standards, and post-release support. The position requires close coordination with core Subject Matter Experts (SMEs).
- The PA has a passion for the customer and a strong technical understanding with the ability to work in a fast-paced environment.
- Must Have
- AB testing and Analytics platform usage experience
- Agile SDLC experience
- Inter- and intra-company partner management
- Jira/Confluence usage experience
- Nice To Have
- Bachelor's degree in business, or related field
- Diverse work experience and background
- Experience in fast-paced retail and/or e-commerce environment
- General business and financial acumen
- High curiosity, problem solving, and a learning orientation
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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