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Sr. NOC Engineer
ST PAUL , Minnesota  |  Remote
Contract Position
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Applied on September 23, 2023
Job Id #63981 Posted August 17, 2023

Sr. NOC Engineer
  • Cisco routing and switching device experience
  • Experience with Aruba wireless networking
  • Must have experience configuring ports for routers/switches
  • Experience with SolarWinds
  • CCNA or other relevant network certs
Job Description:
  • Set strategic direction for systems, telecommunications, user services and vendor development efforts.
  • Defines the direction for the organization, standards, and tests systems and hardware to ensure interoperability and validates features and functions.
  • Configures systems to user environments.
  • Supports acquisition and implementation of hardware and software as well as subcontractor services.
  • Regarded as a subject matter expert and may act as a technical project leader or provide work leadership for lower-level employees.
  • Excludes those with full supervisory responsibilities.
  • Applies advanced engineering and principles, theories, concepts, and technologies to solve unusually complex problems and issues.
  • Leads the development, evaluation and implementation of new and innovative principles, processes, and applications.
  • Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets.
  • Analyzes complex voice and call center systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices.
  • Resolves difficult interoperability problems to obtain operation across all platforms.
  • Configures systems to user environments.
  • Supports acquisition and implementation of hardware and software as well as subcontractor services.
  • Regarded as subject matter expert applied research, development, and design of new products.
  • Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions.
  • May act as a technical project leader or provide work leadership for lower-level employees.
  • Excludes those with full supervisory responsibilities.
  • Requires limited direction and guidance with most tasks. Provide IP Telephony and data support for the CenturyLink CUSTOMERS’ contracts.
  • Includes data and voice infrastructure design, installation, and maintenance for new and current installations.
Job Description:
  • Provide engineering design and configuration for systems in line with CUSTOMERS’ goals and requirements.
  • Lead complex projects.
  • Evaluate new technical requirements for compatibility with deployed system design.
  • Evaluate new products for compatibility and applicability to the CUSTOMERS’ enterprise.
  • Maintain current knowledge base regarding complex routing, switching, wireless, security and voice design and configuration for Avaya and Hosted Unified Communications
  • Provide high-level technical & engineering support for voice/data/data center/wireless/security database configurations, troubleshooting, and service restoration.
  • Troubleshoot and resolve complex issues and make recommendations in workflow, process, and system design changes.
  • Provide high-level off-hours support on a rotating basis with other on-site engineers.
  • Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
  • Monitor and analyze performance across the organization's Voice Network
  • Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.
  • Conduct testing of disaster recovery plans as it pertains to communication equipment to detect faults and minimize malfunctions.
  • Maintain network monitoring applications, equipment and utilities as needed.
  • Create and maintain network documentation and reports as required.
  • Act as liaison between CUSTOMERS’ and other network vendors (e.g., Cisco, Juniper & Avaya) on high-level support issues.
  • Provide direct interface with other CenturyLink departments in support of the CUSTOMERS’ network.
  • Avaya Voice / VOIP / SIP / ANALOG
  • Expert at Avaya CMS (Call Management System) and other call center configurations, programming, and management / CISCO Unified Contact Center Express
  • Minimum 8 years’ experience in related voice and call center administration work.
  • Strong Avaya experience
  • TDM, IP-PBX, and VM/UM integration
  • PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
  • Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors.
  • Administer and provide break/fix support (including working with clients, vendors, and partner teams in person and over the phone) for sophisticated telephony and collaboration environments.
  • Engineering and supporting legacy Avaya PBX solutions (PRI, Analog, Digital)
  • Engineering and supporting IP Avaya PBX solutions (VOIP, SIP (station and trunking), H323).
Scope of the work/project:
  • Clean up of monitoring information within SolarWinds Orion and router/switches.
Is this new headcount or a backfill?
  • New
Who is the customer (internal/external)?
  • External
Team Size:
  • Special project – 2 contractors
What is the technical environment?
  • Router/switch config and SolarWinds monitoring configuration.
Describe work environment / team culture?
  • Team orientated – collaborative.
Based on the job description what does a typical day look like? 
  • Work with given direction on phases of cleanup project – task lists provided and independent work.
Ramp up time/process for this role?
  • 2 weeks ramp up time after suitability obtained.
Top 3-5 skills / technologies and qualifications required?
  • Attention to detail, understanding of configuring ports for routers/switches/network equipment.
Non-technical Skills are necessary (such as communication, problem solving, team player, i.e.)?
  • Task orientation, communication, troubleshooting.
Ideal Candidate background and how many years required?
  • Working within network environment supporting and configuring network gear for various vendors/use.  5 years’ experience desired.
Are there any certifications that the candidate must possess?
  • CCNA or vendor network certifications

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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