This position will have a heavy focus on desktop support work. This will involve working in a group environment to identify, troubleshoot, and resolve customer issues. Build, configure, and ship laptops and desktops to internal customers. Host/Participate in meetings and engage various groups across all pillars of IT to identify and test imaging solutions, issues encountered, and general desktop or laptop configuration. Work directly with business customers to plan, support, and provide event assistance. Install, troubleshoot, and repair personal computer systems and other peripherals; provides technical support for client operating systems. Participates in resolution of Service Desk problem tickets and coordinates warranty work with vendors on all supported systems; maintains knowledge of networking technology and protocols.
JOB RESPONSIBILITIES
Work includes building and configuring Dell and Lenovo laptops and desktops with Microsoft Windows 10, Outlook 365, all Office products, and various stand-alone applications, such as SAP, Quick 32, Altiris, and many others. This will involve working in a group environment to identify, troubleshoot, and resolve customer issues. Build, configure, and ship laptops and desktops to the client's internal customers utilizing Symantec imaging and patching products. End-User configurations will also be required; Host/Participate in meetings and engage various groups across all pillars of IT to identify and test imaging solutions, issues encountered, and available desktop or laptop configuration. Work directly with business customers to plan, support, and provide event assistance. Install, troubleshoot, and repair personal computer systems and other peripherals; provides technical support for client operating systems (Windows 10). Participates in resolving Service Desk problem tickets and coordinating warranty work with vendors on all supported systems; maintains networking technology and protocols knowledge.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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