Position Overview:
The Implementation Specialist is responsible for solution delivery such instant Financial Issuance on customer environment and/or hosted environment .
This position will manage  installations and ensure customer success and satisfaction during the project delivery which includes setup, installation, and administration for client’s purchased or outsourced technology and business process solutions.

Responsibilities

Solution Delivery - 85%
•    Solution deployment and configuration to meet the customer needs
•    Setup, install, and administer instant financial solutions for our customers.  This may be done either remotely or at a customer site
•    Collaborate with project management team to deliver the solution to the customer in a timely matter.
•    Act as technical expert on the solution, including participating in the requirements gathering and validation
•    Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
•    Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
•    Deliver solution training for customers, Partner and IT personnel
•    Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
•    Maintain high availability for contact to ensure timely and accurate response to all inquiries
•    Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner

Process improvement – 15%
•    Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
•    Create and maintain documentation to assist in future problem resolution
•    Participate and Propose process, documentation and solution improvements 

Basic Qualifications 
•    Associate degree in information technology or equivalent
•    2+ years of experience in a customer Software delivery
•    Experience with System Integrations
•    Proven work with Software debugging or development
•    Ability to work non-standard hours as needed including evenings and weekends as customer initiates.
•    Must be able to lawfully work within the US and have unrestricted work authorization for US.

Preferred Qualifications:
•    Proficient problem solving and troubleshooting skills
•    Experience in general networking technologies and concepts
•    Experience configuring and maintaining Windows Server associated tool and utilities
•    Professional technical certification such as A+, MCSA, MCSE or similar
•    Networking and/or Software Certificates such as Network+ and CCNA
•    SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
•    Experience supporting remote and mobile users and computing/communications
•    Experience with systems backup and recovery technologies