Staff Program Manager -   for Infrastructure/Operations who will be responsible for the overall direction, coordination, implementation, execution, control, and completion of Infrastructure IT security projects,
ensuring consistency with company strategy, commitments, and goals. 

Key responsibilities:

• Lead the planning and implementation of the Infrastructure and Operations Program
• Present and negotiate with customer, senior management, and IT teams
• Facilitate the definition of program scope, goals and deliverables
• Create Governance, Executive Status Reports, and Roadmaps
• Develop full scale Program plans working with various IT and Business teams 
• Assemble and coordinate Program staff and manage program resource allocation 
• Plan and schedule program timelines and necessary weekly/daily or ad hoc meetings 
• Track program deliverables and fill out the program RAID using appropriate tools 
• Provide direction and support to Infrastructure/Ops program team and coordinate with the IT Program managers
• Constantly monitor and report on progress of the program to all stakeholders 
• Present reports defining program progress, problems and solutions, and perform risk management 
• Implement and manage program changes and interventions to achieve program outputs 
• Provide program evaluations and assessment of results throughout and post project deployment 

Education: Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or equivalent experience.

Experience:

• 10+ years of Program Management experience – preferably in Infrastructure, Cloud, Operations, and Security.
• 7+ years in IT, including IT, Cloud, Security, vendor certifications, and training.

Skills and qualifications:

• Ability to communicate effectively, both verbally and in writing, to interact effectively with IT management, software development and test teams, and infrastructure teams.
• Expertise in both theoretical and practical aspects of program management.
• Knowledge of technical hardware and operations program management techniques and tools.
• Familiarity working with Vendor SOWs, RFPs, and contracts.
• Working knowledge of IT systems, Agile, and SDLC.
• Direct work experience in technical infrastructure and security program management capacity and vendor management.
• Proven experience in people management, strategic planning, risk management, and change management.
• Solid experience with GSuite, Visio, and MSProject.
• Capability to communicate effectively with senior-level executives.
• Strong negotiation/facilitation skills with an ability to gain consensus.
• Expertise to consult with customers at a business level.
• Aptitude to translate and communicate a customer's strategic opportunities into requirements for the technical teams.
• Excellent written and presentation skills and strong decision-making skills.
• Proficiency to facilitate solutions in a complex IT technology and business environment and ability to adapt quickly to change.
• Ability to manage customer expectations throughout the program implementation and delivery process.
• Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders.
• Formal knowledge of Program management principles, processes, and tools.

Desired Knowledge Areas:

• Microsoft Active Directory / Exchange email
• UNIX servers, SQL servers, Windows servers, and clients
• NAS and SAN Storage
• Data networking

Work attire: Business casual.

Working hours: This is a full-time position: 40 hours/week. Days and hours of work are typically Monday through Friday; 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.