Responsibilities:

• Facilitate all aspects of Implementation Change Management Process, including Change Review Board.
• Ensure Changes meet standards for various deploy types and associated test stage gates.
• Facilitate Release Process, including maintaining the Release Calendar, reconciling with partner releases and black outs, creating Release Notes, and all associated communications.
• Partner with Quality and Product Owner to define and follow Quality Gates and Thresholds.
• Facilitate Incident Process, including P1 Incidents, Ticket Metric Reporting.
• Maintain On Call Rotation Schedule.
• Accountable for managing releases according to release calendar, including weekends and evenings.
• Support Business as Usual (BAU) Roadmap prioritization
• Attend Partner Roadmap and CRBs.
• Integrate Program Changes into Implementation Change schedule.
• Send Partner Communications and Notifications.

Qualifications:

• Bachelor's degree and six (6) years of analytic experience in business systems applications in an information technology environment OR master’s degree and four (4) years of analytic experience in business systems application in an information technology environment.
• Must have experience designing, implementing, and maintaining software applications and/or database management programs preferred and independent decision-making skills.
• Experience with ITSM Tools suite such as Jira Service Manager, 3rd Party Notification tool, Atlassian Confluence
• Experience with DevSecOps tools CICDCO such as gitlab, CloudWatch, Grafana, OpenSearch
• Experience with Cloud based compute and application development solutions.
• Product Owner, Interface Partners, Engineering Teams, Systems Analysts, Security Analysts
• Prior experience influencing Managed Service Providers both internal and 3rd party.
• Technical knowledge of software development and IT deployment
• Experience with agile transformation.
• Experience designing, implementing, and maintaining software applications and/or database management programs preferred and independent decision-making skills.
• In addition to the education and years of experience a strong Process Business Systems analyst candidate will bring the following:
• Technical Skills: experience evaluating available software and applications to determine which software needs to be enhanced for existing business operations.
• Research Experience: Experience identifying precise problems to solve. Review solutions presented prior to making recommendations. Monitor trends within the industry, as new process-mapping tools and techniques are introduced.
• Excellent Interpersonal Abilities and Communication Skills.

Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $46 - $57 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.