Description:

• 1-3 years of work experience as a MT (Med Tech) or MLT (Medical Lab technologist).
• Customer Service Techs will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems; provides critical account support where required; handles high volume of critical, high-risk accounts in addition to other routine requests.
• Applies knowledge and creativity to recognize cause and effect conclusions.
• Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations.
• Handles customer phone calls related to products; analyses problems and directs customers in troubleshooting activities; tests success of troubleshooting and diagnoses the probable cause; systematically eliminates alternatives; provides troubleshooting solutions and training as appropriate.
• Documents product complaints and inquiries within established guidelines.
• Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability; Performs work in accordance with defined methods and procedures.
• High school diploma is required. Certificate or Associates in Life Sciences, Medical Technology, Engineering, IT, or related fields is preferred.
• 2 years of lab or nursing or med tech or related medical technical experience, OR 2 years of hardware, software, and networking technical support is required.