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Tech Support Analyst
Eden Prairie, MN  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on March 26, 2023
Job Id #62344 Posted March 17, 2023

  • Omni Channel Command Center(OC3) Support Analyst
  • This is a position which will allow you leverage both your technical, and data analysis skills, along with your business acumen to drive improvements in reactive and proactive response to technical issues that may impact the many contact centers within the Group umbrella.
  • You will be part of a command center monitoring, trending, and analyzing incident and alert data, and liaising with the technical teams providing triage and critical communications.
Ideal Background:
  • Work experience in any type command center environment monitoring and reacting to technology issues
  • Experience and understanding of call center technology and management
Team and Team size:
  • The Omni Channel Command Center is an operational support team consisting of 6 individual contributors with similar skill sets, that provide issue escalation, and monitoring triage across all Omni channel technology stacks.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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