Overview  

• The Digital Product Owner (PO) is a manager-level position responsible for working closely with a diverse group of cross-functional partners to deliver a best-in-class customer experience, aligned with business goals and objectives. 
• The PO guides the Product Team development as a “first among equals”; fostering strong collaboration of Product Management, UX design, and Development team members, while effectively managing relationships with stakeholders and internal/external partners.
• The PO has a passion for great customer experiences and empathizes with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics.

Responsibilities

• Own and drive the digital product vision and roadmap 
• Serve as the primary point of contact for questions for and from the product team
• Ingest business strategy and prioritize team backlog based on highest value for the organization and customer impact
• Engage closely with stakeholders to ensure understanding of business needs and to maximize existing capabilities
• Accept delivery of working product on behalf of customers and key stakeholders
• Leverage data, analytics, and AB testing to iterate and gather feedback in support of continuous improvement 
• Ensure A/B testing is executed for applicable enhancements, and drive team financial accountability for results
• Set and communicate delivery of business value and outcomes to key business stakeholders and senior-level executives 
• Partner with Development Team to ensure they stay on track to the outlined sprint goals 
• Coordinate with other Product Teams & the Digital PMO to understand dependencies and leverage shared data and systems to their fullest  
• Manage Third-Party solutions and relationships to build and maximize product capabilities
• Balance continuous focus on modernizing and optimizing the technology stack with feature development  
• Strong understanding of customer needs, expectations, and ability to deliver on those  
• Maintain industry knowledge and insight to inform product roadmap  
• Continuously evolve and optimize processes and standards to build speed, quality, agility, and flexibility for the Platform and the Enterprise
• Ensure digital product(s) are operational and meet service level agreements (SLAs)
• Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage
• Recruit, train and manage Product Analysts; with accountability for implementing and maintaining Platform standards

Minimum Qualifications  

• 7+ years of experience, with an increasing scope of responsibility, in digital operations, agile product management, project management, or a related function
• 5+ years effectively leading teams or directly managing associates; including hiring, developing, motivating, and directing priorities
• 3+ years Agile SDLC experience    
• Strong technical understanding, ability to translate to non-technical partners 
• Strong leadership, communication, and relationship building  
• Experience partnering with and managing 3rd party vendors  

Preferred Qualifications  

• Jira and/or Confluence experience  
• 3rd party digital e-commerce platform experience (Radial OMS, SFCC) 
• AB testing and Analytics platform experience 
• General business and financial acumen  
• Experience with fast-paced direct retail and/or e-commerce, or consulting environments  
• High curiosity, problem-solving, and learning orientation 
• Diverse work experience and background  
• Bachelor's degree in business, or related field